Frequently Asked Questions — Royal Mist Smoke Shop Nairobi

Everything you need to know about ordering from Royal Mist, Nairobi's premium online smoke shop. Still stuck? Tap the WhatsApp “Chat with us” button and we'll sort you out fast.

Do you deliver the same day in Nairobi?

Yes. Order before our 6:00 PM cut-off and we deliver across Nairobi the same hour. Orders placed after cut-off go out first thing the next day.

Which areas do you cover?

We deliver across Nairobi and its suburbs — CBD, Westlands, Kilimani, Lavington, Kasarani, Embakasi, Rongai and more. Outside Nairobi? Message us on WhatsApp and we'll arrange countrywide courier delivery.

How do I pay?

We accept M-Pesa and cash on delivery. M-Pesa details are shared at checkout or over WhatsApp.

Is delivery discreet?

Always. Every order is packed in plain, unbranded packaging — nothing on the outside reveals what's inside.

How much is delivery?

Delivery is charged based on your location and confirmed at checkout. Same-hour Nairobi delivery is our specialty.

Are your products genuine?

100%. Every brand we stock — Backwoods, RAW, Elements, Alien Puff, Elf Bar, Bang, Cohiba, Trap House and more — is authentic and quality-checked. No fakes, ever.

Do I need to be a certain age to order?

Yes — you must be 18 years or older to purchase from Royal Mist.

Can I track my order?

Yes. Once your order is on the way, our rider or team keeps you updated by call or WhatsApp until it's in your hands.

What's your return & exchange policy?

If something arrives damaged or incorrect, contact us within 24 hours with a photo and we'll make it right with a replacement or refund. For hygiene and safety reasons, opened consumable products can't be returned.