Terms of Service

Agreement to Terms

By accessing and using the Royal Mist Novelties & Lifestyle website, you accept and agree to be bound by and abide by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Royal Mist Novelties & Lifestyle's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to decompile or reverse engineer any software contained on the website
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or "mirror" the materials on any other server

Business Model & Operations

Royal Mist Novelties & Lifestyle operates as a wholesale retailer with curated product sourcing. We maintain direct control over inventory management, product packaging, and last-mile delivery operations. All products listed on our website reflect our wholesale access and actual availability. We use integrated fulfillment and tracking systems (including Shipday) to manage orders and provide customers with real-time delivery updates.

Product Availability & Inventory

We maintain accurate stock information on our website. Product availability is updated in real-time as orders are processed and fulfilled. While we make every effort to keep inventory current, occasional discrepancies may occur. In the event of an out-of-stock item, we will notify you promptly and offer alternatives or a full refund.

Ordering & Fulfillment

By placing an order on our website, you authorize Royal Mist Novelties & Lifestyle to process your payment and arrange delivery. Orders placed before 4:20 PM are processed for same-day dispatch within Nairobi. Delivery timelines depend on location and local conditions. We reserve the right to cancel orders that violate our policies or applicable laws.

Shipping & Delivery

We offer same-day and next-day delivery for orders within Nairobi. Shipping costs are calculated based on delivery location. For complete shipping details, refer to our Shipping Policy. Customers will receive order tracking and delivery updates via SMS and email throughout the fulfillment process.

Returns & Refunds

Our return and refund policies are detailed in our Refund Policy. All returns must comply with the terms outlined in that policy.

Limitation of Liability

The materials on Royal Mist Novelties & Lifestyle's website are provided on an "as-is" basis. Royal Mist Novelties & Lifestyle makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Intellectual Property Rights

Unless otherwise stated, Royal Mist Novelties & Lifestyle and/or its licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may access this for personal use subject to restrictions set in these terms and conditions.

User Comments, Feedback & Other Submissions

If you submit, post, or display content on the website, you grant Royal Mist Novelties & Lifestyle a world-wide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any media or medium and for any purpose.

Prohibited Conduct

You agree not to:

Harass or cause distress or inconvenience to any person
Attempt to gain unauthorized access to systems or networks
Disrupt the flow of information within the website
Resell, redistribute, or reproduce services or content for commercial purposes

Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Kenya, and you irrevocably submit to the exclusive jurisdiction of the courts in Nairobi, Kenya.